Customer Support Engineer

This is an exciting opportunity to join a dynamic company that is a growing maker of Semiconductor test equipment with IPO potential.

Responsibilities:

Installs, troubleshoots, and maintains products/equipment.
Trains employees on safe and propper operation of systems.
Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs.
Establish working relationships and collaborate with customers as well as personnel.
Schedule PM's (Preventative Maintenance) with tool owners.
Utilize Enterprise Wizard tool for cases (service calls), escalations, and part orders.

Skills:

Associates Degree or equilvalent military experience required.
Bachelors Degree preferred in Electrical or Mechanical Engineering
Minimum 5 years' experience in the field of related field, software knowledge is a plus.
Prior field and/or applications experience will receive strong consideration
Experience with any of the following debug/characterization tools and/or methodologies a plus: Optics, Time-Resolved Emission, Photon Emission Microscopy, Thermal Emission, Infared Thermography, LSM, Focused Ion Beam, Electron Beam, and Vacuum Systems!
Solid verbal/written communication and organizational skills.
Desire to learn, impact development of new technologies and improve quality.
Great inter-personnel skills
Customer satisfaction (centric) orientation a must.
A drive to create and add value.
Must have ownership.
Highly motivated and a self starter with desire to advance.

Additional Information: